Question 1

Updated Pad Motion 3.0, but some presets still show the 2.0 version...?"

Accepted Answer

If the Steinberg Library Manager shows that the Pad Motion 3.0 VST Sound and Pad Motion VST Sound  are registered, then this is normal and operating as it should. Presets prior to Pad Motion 3.0 will retain the 2.0 version number and GUI look. In order to implement newer features in 3.0, we had to separate the earlier versions of Pad Motion and Pad Motion 3.0

Question 2

Using Pad Motion 3.0, but the Synth layer is missing a lot of functionality that was in Pad Motion 2.0 and earlier...."

Accepted Answer

If you were utilizing the full capabilities of the Analog Modeled Synth Engine and the Wavetable Synth Engine in the Pad Motion 2.0 and earlier presets, those functions are still available in those presets with those layers.
However, the preset content specific to Pad Motion 3.0 has a more simplified Synth engine for both the Analog Modeled Synth and the Wavetable Synth as we've condesned both layers into one.
So if you'd like to utilize more functionality of those two synths in Pad Motion, you can load up a "4L" preset from Pad Motion 2.0 or earlier.

Question 3

I've updated my product, how do I filter to show only new content in the browser?"

Accepted Answer

In HALion, there are four filter columns in the browser. They default to "Category, Sub Category, Style, Character". You can change any of these columns by clicking on it's header and switching it to "Family Name". From there, you can choose to sort by the newest update.
 
For example, if you've updated Pad Motion 2.0 to Pad Motion 3.0, once you've chosen Family Name as one of the filters, you can select "Pad Motion 3.0". This will show you the new content that came with Pad Motion 3.0.

Question 4

What platform do your products use?

Accepted Answer

All of our products use Steinberg's HALion platform to run. This includes HALion, HALion Sonic and HALion Sonic SE (which you can download for free at the Steinberg website).
 
HALion Sonic SE download link: HSSE(https://www.steinberg.net/en/landing_pages/halion_sonic_se_3/halion_sonic_se_free.html)
(You will need to register with Steinberg to receive your download and code)

Question 5

The GUI is missing elements?

Accepted Answer

After installing in some cases a PC needs higher aministration privelages.  Find the application icon (Halion Sonic SE, Halion Sonic or Halion) and "right" click and choose "run as administrator".  You should only need to do this one time and then everything should run correctly the next time you start up Halion Sonic SE the next time.

Question 6

Lost Library/VST Sound/Code

Accepted Answer

In case of Harddrive failure, accidentally deleted files....
 
The invoice you received after purchase contains links with the zipped library file, code and documents. However, these links are only valid for 7 days after purchase.
 
If you are in need of these downloads and the links have expired, please contact our support.
 
If an E-license code is lost or gone due to a failed USB Elicenser or hard drive please contact and we will help resolve on a case by case basis.

Question 7

Crashing on Mac?

Accepted Answer

Some Mac users have experienced issues on there Mac. It is possible this is related to the eLicense Control Center specifically with version 6.11.2.4228.
 
Steinberg has become aware of this and are currently working to correct this.
 
If you have the eLCC and are experiencing issues with it, check first if you have version 6.11.2.4228. If so, uninstall it and download THIS v(undefined)ersion and don't update until Steinberg has fixed the bug.
 
If you have recently installed HALion Sonic SE, the eLicenser version that came with that install  should be safe.

Question 8

HALion Sonic SE in Pro Tools?

Accepted Answer

At the moment, Steinberg has been made aware of an issue with the AAX of HALion Sonic SE and its incompatibility with Pro Tools. They are currently working on a fix.
 
Until this is fixed, you may experience problems with the AAX of HALion Sonic SE and Pro Tools.

Question 9

Script Errors are showing when you load a preset from one of our libraries...

Accepted Answer

This seems to be a real rare issue that is caused by a faulty installation of HALion Sonic SE.
 
To fix, first check for this file, "FCL_SMT_222_Basic_Control.vstsound", in this location on your Windows machine: 
 
\Users\"UserName"\AppData\Roaming\Steinberg\Content\HALion\VST Sound
 
If it is not there, then try reinstalling HALion Sonic SE, but check the "Install for anyone who uses this computer (all users)" box. 
 
Then try loading a preset again. The script errors should be gone.

Question 10

I already own Poly CRE8 but not Wave CRE8. If I purchase the Hybrid Bundle, can I get a discount since I already own half the product?"

Accepted Answer

The answer is...

Question 11

On my Mac, I'm not seeing the .cache folder in the library folder."

Accepted Answer

The .cache folder isn't necessary to access however, if you want to be able to see the individual presets you'll need to see the .cache folder.
 
If you are running Sierra OS or later on Mac, you can use this shortcut:
CMD + SHIFT + .
 
However, if you are using an earlier OS, then you'll need to open Terminal and apply this command:
 
defaults write com.apple.finder AppleShowAllFiles YES
 
Then relaunch Finder.
The .cache folder should show up now.
 
If, in the future, you would like to hide the .cache folder and the like, you must apply this command:
 
defaults write com.apple.finder AppleShowAllFiles NO

Question 12

How do I save my own sounds with your product?

Accepted Answer

You can right-click on the instrument slot you are modifying and click "Save Program As".

Question 13

Expansion Packs are not showing up in HALion...

Accepted Answer

Certain systems have displayed such behavior.
 
-Firstly, be sure they are placed in the correct location:
 
Windows:
User // Documents // VST3 Presets // Steinberg Media Technologies // HALion Sonic SE // Program
 
Mac:
Users // [username] // Library(this one is hidden) // Audio // Presets // Steinberg Media Technologies // HALion Sonic SE // Program
 
-Next, open HALion Sonic SE and rescan for new presets in the "Browser" tab
Make sure HALion is filtering by User Content or Factory & User Content.
 
If the presets still do not show up, then select all of the expansion presets in Finder/File Explorer and drag them into the Browser tab. HALion should register, now.

Question 14

What are the HALion Sonic Layers for?

Accepted Answer

These are included with both Wave and Poly CRE8. These cannot be used with HALion Sonic SE (free). They can only be used with HALion Sonic (paid) or the full version of HALion (paid). These allow the user with HALion Sonic/Halion to mix and match the provided layers however they would like.

Question 15

HALion Library Manager? Did you mean Steinberg Library Manager?

Accepted Answer

You may find in some of our older documentation we refer to the "HALion Library Manager". After the Cubase 10 update, Steinberg renamed the application, "HALion Library Manager". It is now under the name "Steinberg Library Manager".
 
The tabs within the application have changed too. In the HALion Library Manager you have the "Installed" tab and the "Managed" tab. Our libraries would show up in the "Managed" tab.
 
Now in Steinberg Library Manager, there is the "HALION" tab and the "GROOVE AGENT" tab. Our libraries will be under the "HALION" tab.

Question 16

Purchased the Hybrid Bundle, what are the three folders within the Hybrid Bunlde Expansion Pack folder for?"

Accepted Answer

In case you also own HALion 6 and/or HALion Sonic, we've included the Hybrid Bundle Expansion Pack programs for those specific VSTis. They are identical to the multis for HALion Sonic SE.
 
You do not need these two folders. They are optional additions for users of HALion 6 and HALion Sonic.

Question 17

Updated my product to the 2.0 version and experiencing crashing after loading a preset and going to the "Edit" tab on HALion Sonic SE..."

Accepted Answer

This is a problem some users on Windows have experienced and it had to do with the graphics resolution of the GUI. This has been fixed. If you are experiencing this issue, try going to the "Updates"(javascript:void(0)) tab on our website and downloading the update again.

Question 18

Where can I download the manuals for your products?

Accepted Answer

You can visit our "Downloads/Updates"(javascript:void(0)) page and there are links to download each manual for each product.
 
Alternatively, Steinberg has Poly/Wave and the Hybrid Bundle documentation at this LINK.(https://steinberg.help/) To find them, you must navigate as follows: VST>Instruments>[Product].

Question 19

What are the major differences between Pad Motion Layers and Pad Motion?

Accepted Answer

Pad Motion Layers features 4 internal Sample/Granular layers. The modulation infastructure is designed completely different than with Pad Motion or any of our other products.
 
Pad Motion is more powerful with more presets. It features 4 different engines (Sample/Grain/Wavetable/Analog Modeled) hosted by the CRE8 engine.

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