PRIVACY POLICY

This Privacy Policy governs the manner in which Sample Fuel collects, uses, maintains and discloses information collected from users (each, a "User") of the https://www.samplefuel.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Sample Fuel. This Privacy Policy was updated 5-24-18.

Here at Sample Fuel we take your privacy and the processing of your personal data very seriously. Therefore, we have prepared this Privacy Notice where we describe our contact details, information regarding what personal data we process and what rights you have towards us and how you may defend them. The information is collected via the domains samplefuel.com.  Always feel free to contact our customer support if you have any questions about our processing of personal data or this Privacy Notice.

Contact Details:

Name of the company: Sample Fuel, LLC

Addrerss: 4607 Lakeview Canyon Rd #217, Westlake Village, CA 91361

Country of operation: USA

Website: www.samplefuel.com

Our customer support can be reached by emailing us: info@samplefuel.com
 

 

What type of information we collect


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect information


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect such personal information


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulation

 

How we protect your information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

News letters and Promotional Emails

 

You may receive a newsletter or promotional emails by SAMPLE FUEL if you

  • have subscribe to a newsletter on our website.

  • contacted us by a form on our website.

  • have purchased any product on our website.

  • have downloaded a demo version.

You can unsubscribe via an unsubscribe link in the newsletter or promotional emails.

How we communicate with our site visitors


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, notify of new products, notify of new promotions or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.

How we use cookies and other tracking tools

Cookies are alphanumerical identifiers, small text files we transmit to the hard disk of your computer via your web browser or other programs. They enable SAMPLE FUEL’S systems to recognize your browser and offer you different services. No security relevant or personal data will be stored. Furthermore, cookies cannot transmit viruses, spy out data on your computer or send e-mails without your notice. Also, every web server can only read cookies it has set itself. 

The most browsers are set by default to accept cookies automatically. But you can disable cookies being storing or configure your browser in a way that it notifies you before storing cookies. As you can only make full use of the most of our interesting features with cookies being enabled, we recommend leaving the cookie function on. 

Furthermore we recommend completely signing off after using a computer you share with other users if this machine is configured in a way it accepts cookies. This particularly applies to computers in public spaces, such as internet cafe's or libraries. In this case we highly recommend completely signing off so that no data remain recognizable for the next user.

You can control and/or delete cookies as you wish by checking your browser settings on each device - for details, see aboutcookies.org.

For further information, please check Visitor Analytics’ Terms Of Use and Cookie Information

Click here to view which cookies are stored on your site visitors' computer. 

We use a service called Visitor Analytics which is a simple website analytics service which measures the traffic and visitors' general details of the customers' websites. Collecting these statistics, a website can make their visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).

Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.

The personal data may also be shared with third-party services to enable us to perform our service. These third-party services are Visitor AnalyticsMailchimpWIX, and Fastspring.

We may process the following of your personal data:

  • Name

  • Email

  • Phone number

  • Home address

  • Payment details

  • Professional details and work title

  • Company website

  • Company VAT number

 

Furthermore, we collect and process non-identifiable data including browser name, computer type and technical information about your means of connection to the website. This data is used to improve the usability of our site, as well as our products and services.

Email Communication

 

Sample Fuel will not send spam - ever. The goal of our existing email communications is to inform our Subscribers of the new synth and sample library releases or current sales and discounts which are published periodically. Our Newsletters and emails include the links to our new products, information about promotions and latest news from our industry.

We do not sell or distribute (for financial gain or for free) or otherwise disclose any partner or customer e-mail addresses to any third parties except when legally required.

Every newsletter contains an Unsubscribe link at the top or bottom of the message.

Necessary Communication

There are situations which by their own nature require us to send you emails. These include:

* Sending you invoices for each completed transaction on our website.

*Sending you emails concerning technical, legal and support matters.

Please make sure you do not flag Sample Fuel as ‘Spam’ or ‘Unsolicited’ in your email application. When you register and do not find an activation email in your inbox, check your spam folder.

When you get in contact with us (for example by email or via a form on the website) we will keep records of what is communicated.  This is to ensure we have a record of our discussion for future reference and so we can improve the website.

Information we may collect in relation to social networks

If you use any of Sample Fuel's social network applications, pages or plugins or you use one of our products or services that interacts with social networks, we may process personal information from your social network accounts, such as:

  • If you log-in to one of our websites or services using your social network account, we may receive basic details from your social network profile, based on your social network account privacy settings, However, we may receive information such as your social network ID, name, profile picture, gender and geographic location. Depending on your social account permission settings, we may also grant us access to additional personal information from your social network profile.

  • If you click on social network functions such as “likes”, “+1”, “tweet” or similar buttons in one of our websites or services, we may receive, record and profile your social network activity related to our products and services, depending on your social network privacy settings. Please take note that the content that you view may be posted to your social network profile or feeds. We may receive information about your further interactions with such posted content (e.g., if your contacts click on a link in the posted content), which we may associate with the details that we store about you.

 

3rd Party Websites

The website contains links to other websites. We are not responsible for the privacy policies of third party websites.

3rd Party Disclosures

 

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.  This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Financial Information

The website does not store your credit card and payment details on our server and no sensitive details relating to your payment methods are stored or handled by Sample Fuel.

Children’s Privacy

You must be 16 years of age or older to subscribe and to use our products and services. However, Sample Fuel allows individuals under the age of 16 to utilize our products and service, but they may do so only with the involvement, supervision, and approval of a parent or legal guardian.

Sample Fuel considers a child to be anyone under the age of 16. We do not knowingly seek or collect personal information from or about children without the explicit consent of a parent or guardian.

If we become aware that personal information that has been submitted to us relates to a child without the consent of a parent or guardian, we will use reasonable efforts to:

  • Delete that personal information from our files as soon as possible.

  • Ensure, where deletion is not possible, that this personal information is not used further for any purpose, nor disclosed further to any third-party.

Any parent or guardian with queries and questions concerning personal data processing that may relate to their child should contact us by using the details provided in the “Contact us” section below.

Your Rights

You may instruct us to provide you with any personal information we hold about you.

You may instruct us not to process your personal data for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes. You can also instruct us not to use your personal data for marketing purposes by email (to info@samplefuel.com) at any time.  We will remove your data upon request within 14 days.

Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Your Consent

By using our site, you consent to our web site privacy policy.

Questions and your contact information

 

You can request at any time at no charge to be provided with information on the data stored about you. Please describe your wishes or other questions on privacy via e-mail (mailto:info@samplefuel.com)

We will do our best to help you with your concerns. 

©2019 by Sample Fuel, LLC  --- End User LIcense Agreement

Privacy Policy